Account and data deletion

Delete your account in BeLuMae

Open BeLuMae, go to Account, and select Delete all data. Read the warning, enter the requested confirmation text, and confirm deletion. If you are signed in with cloud backup enabled, this removes the BeLuMae cloud account and its account-scoped records as well as the local records, maps, and photos stored by the app on that device.

Deletion is permanent and cannot be undone. Export any records you need before confirming deletion.

Request deletion without the app

If you cannot access the app, email privacy@belumae.com from the email address associated with your BeLuMae account and use the subject “BeLuMae account deletion request”. We may ask for limited information to verify that the request comes from the account owner before deleting cloud data.

If you use BeLuMae without signing in, BeLuMae cannot remotely identify or delete records stored only on your device. Remove those records inside the app, clear BeLuMae app storage in the device settings, or uninstall the app and choose the device option that removes its local data.

Data covered by deletion

Deletion covers the BeLuMae account record and account-scoped cloud copies of studio settings, client records, appointments, lash maps, result photos, and synchronization metadata. Local deletion also removes BeLuMae-controlled copies of those records and photos from the device where deletion is performed.

Limited security, fraud-prevention, transaction, dispute, or legal records may be retained where reasonably necessary or legally required. Apple, Google, Clerk, RevenueCat, and other providers may retain information under their own legal obligations and policies.

Cancel subscriptions separately

Deleting a BeLuMae account does not automatically cancel a subscription managed by an app store. Cancel an Android subscription in Google Play or an iOS subscription in Apple account settings to prevent future renewal. Store billing history remains controlled by the relevant app store.

Requests involving a studio client

If you are a client whose details were recorded by a lash professional or studio, contact that professional or studio first. They control why the client record was created and are best placed to identify it and action your request. BeLuMae will assist the studio where required for cloud records.